Once again, Academia takes service to the next level. Lead Times Guaranteed, Period. Get your order when we promise guaranteed, we are so confident about it that we are ready to credit you 2% if we are delayed.
How it works:
You request an an SLA date by contacting our Ship Dates Team via email with exact quantities, models # and colors along with your customers expected ship date. You must also include the end users name as well as the city and state in which they are located.
Your receive a formal lead time commitment from us. We send you a formal contractual agreement signed by us with the expected ship date.
If your product is delayed more than 5 business days from the committed lead time you receive a 2% credit, per week on the delayed product.
This service level agreement is unheard of in the industry (so are 3-4 week lead times), Academia strives to continually better our service and our expectation of self as industry leaders.